Transformer-Based Stack Overflow Question Classification

Technical support platforms receive large volumes of unstructured questions. Automatically categorising those questions can support routing, search and knowledge management.

• Stack Overflow question text
• Text cleaning and preprocessing
• Transformer tokenisation
• BERT-based classification
• Class-level evaluation
• Practical routing interpretation

The workflow demonstrates how unstructured enquiries can be routed to relevant teams, topics or knowledge resources.

• Domain-specific labels
• Class imbalance
• Text length and ambiguity
• Academic rather than production deployment